By making this payment towards your booking, you acknowledge that you have had the opportunity to review these Terms & Conditions and agree to be bound by them. Payment of any amount towards your booking confirms your acceptance of these Terms & Conditions, whether payment is made before or after signing the booking agreement.

Terms & Conditions

Booking & Payment

  • A 30% non-refundable booking deposit is required to secure your event date. 

  • This booking deposit secures Three Stills’ availability for your event and covers the time, planning, preparation, resources and opportunity to decline other bookings for the same date.

  • The remaining Final Payment amount is due 30 days before your event.

  • Bookings made within 30 days of the event require full payment at the time of booking.

  • If payment isn't received by the due date, Three Stills reserves the right to cancel the booking, retain the deposit and withhold any galleries or deliverables until all outstanding amounts have been paid.

Cancellations & Postponements

  • Cancellation requests must be made in writing.

  • If you cancel more than 30 days before your event, your deposit will be forfeited, and any additional payments will be refunded.

  • If you cancel 30 days or less before your event, all payments made are non-refundable.

  • Postponement requests must be made more than 30 days before your event.

  • Approved postponements may be transferred to a new available date within 12 months of the original event date.

  • Rescheduled bookings are subject to availability and current pricing at the time of the new booking.

  • Postponement requests made within 30 days of the event will be treated as a cancellation.

Venue Requirements

To ensure everything runs smoothly, you'll need to provide:

  • Accurate venue details, including the venue address and contact person.

  • Safe and suitable access for loading, setup and pack down.

  • A flat, level space of at least 3m x 3m for the booth.

  • A standard 240V power outlet within approximately 5 metres of the setup location.

  • Suitable weather protection for outdoor events.

Please also note:

  • Parking fees, venue access charges and loading dock fees are the client's responsibility unless otherwise agreed.

  • If suitable access, power or operating conditions aren't available, we may relocate the booth, delay setup or suspend operation without extending the booked hire period.

Setup & Pack Down

  • We generally arrive 60–90 minutes before your hire begins to complete setup.

  • If the venue requires substantially earlier access than normal, additional waiting for idle time charges may apply.

  • Pack down begins at the agreed finish time unless additional hire time has been arranged.

Equipment & Client Responsibility

  • All photo booth equipment, props, backdrops and accessories remain the property of Three Stills.

  • We ask that all equipment is treated with care throughout the event.

  • The client is responsible for any loss, theft or damage caused by guests, venue staff or contractors beyond normal wear and tear.

  • Repair or replacement costs resulting from damage will be invoiced separately and are payable within 7 days.

Guest Behaviour

  • We reserve the right to pause or end our services if guests become abusive, aggressive, excessively intoxicated or behave in a way that places our staff or equipment at risk.

  • If services are suspended or terminated for these reasons, no refund or compensation will be provided.

Service Interruptions & Force Majeure

  • Three Stills is not responsible for delays or interruptions caused by circumstances outside our reasonable control, including:

    • Severe weather.

    • Power or internet outages.

    • Venue restrictions or access issues.

    • Road closures or traffic delays.

    • Vehicle breakdowns.

    • Equipment failures despite proper maintenance.

    • Government restrictions, natural disasters or other unforeseen events.

    Where possible, we'll make every reasonable effort to minimise disruptions and continue providing our services.

Liability

  • Three Stills maintains Public Liability Insurance.

  • To the maximum extent permitted by law, we're not responsible for indirect or consequential loss, or for injuries or damage resulting from guest misuse of our equipment or circumstances beyond our reasonable control.

  • Nothing in these Terms & Conditions excludes your rights under Australian Consumer Law.

Travel & Additional Charges

  • Travel beyond 40km from postcode 2114 will incur the travel fee outlined in your booking.

  • Bookings held on NSW Public holidays incur a 15% surcharge.

  • Parking and venue-imposed access charges are payable by the client.

  • Additional hire time is subject to availability and charged at the agreed hourly rate.

  • For events involving more than 2 hours of one-way travel, 4 hours of return travel, and/or 6 hours or more of service hire, overnight accommodation will be required and payable by the Client.

  • Any additional charges incurred during or after the event will be invoiced separately and are payable within 7 days, unless otherwise agreed in writing.

  • Any overdue amounts remaining unpaid after the due date may attract a late payment fee of $10 per day. This fee will continue to accrue until the outstanding balance has been paid in full.

Meal Requirements

  • Where our team is required to remain onsite during a meal period (lunch or dinner), the Client is required to provide a suitable meal for each Three Stills team member working at the event.

  • This generally applies to bookings that overlap with a standard meal period, regardless of the total hire duration.

  • Meals should be provided at a suitable time during the event to allow our team reasonable time to eat without disrupting service.

  • Due to allergies, our team requires vendor meals to be free from seafood.

Image Use & Gallery Delivery

  • All images remain the intellectual property of Three Stills.

  • You're welcome to download, print and share your images for personal, non-commercial use.

  • Unless you tell us otherwise before your event, we may use a small selection of images for our website, social media and other promotional material.

  • If you'd prefer your images not be used, simply let us know before your event.

  • Galleries remain available for download for approximately 30 days.

  • Images are supplied as captured. We don't routinely edit, retouch or remove individual photographs.

Privacy & General

  • Your personal information is collected only for the purpose of managing your booking and providing our services and is handled in accordance with the Privacy Act 1988 (Cth).

  • These Terms & Conditions, together with your signed agreement (where applicable) and invoices issued by Three Stills, form the agreement between you and Three Stills.

  • Any changes must be agreed to in writing by both parties.

  • These Terms & Conditions are governed by the laws of New South Wales, Australia.

Promotional Offers, Discounts & Giveaways

  • Three Stills may offer promotional discounts, giveaways, credits, upgrades, or other special offers from time to time through expos, competitions, partnerships, or marketing campaigns.

  • Promotional offers are subject to any specific terms and conditions communicated at the time of the offer.

  • Promotional offers cannot be applied retrospectively unless expressly approved by Three Stills.

  • Where a client has an existing booking and subsequently receives or wins a promotional offer, Three Stills may, at its discretion, apply the offer to the existing booking.

  • Any adjustments, credits, refunds, or changes provided as part of a promotional offer are specific to that promotion and do not create an obligation for Three Stills to provide the same adjustment, credit, or refund in future circumstances.

  • Promotional offers cannot be exchanged for cash, transferred, or redeemed for an amount greater than the value specified by Three Stills.